- Virtual Call Centre Solutions
Accessible & Reliable Customer Support
Who We Are
About Sinticall
Sinticall is a founder-led virtual call centre providing professional customer communication and back-office support services to businesses seeking reliable, cost-effective outsourcing solutions.
Established by an experienced call centre professional, Sinticall was created to help companies deliver consistent customer service, improve operational efficiency, and scale without the burden of building in-house support teams.
We operate as an extension of our clients’ businesses — representing their brand with professionalism, accountability, and care.
Our Mission
To provide accessible and reliable virtual call centre services that help businesses improve customer experience, strengthen relationships, and increase performance.
Our Vision
To provide accessible and reliable virtual call centre services that help businesses improve customer experience, strengthen relationships, and increase performance.
Who We Are
About Sinticall
Sinticall is a founder-led virtual call centre providing professional customer communication and back-office support services to businesses seeking reliable, cost-effective outsourcing solutions.
Established by an experienced call centre professional, Sinticall was created to help companies deliver consistent customer service, improve operational efficiency, and scale without the burden of building in-house support teams.
We operate as an extension of our clients’ businesses — representing their brand with professionalism, accountability, and care.
Our Mission
To provide accessible and reliable virtual call centre services that help businesses improve customer experience, strengthen relationships, and increase performance.
Our Vision
To provide accessible and reliable virtual call centre services that help businesses improve customer experience, strengthen relationships, and increase performance.
Our Foundation
Our Core Values
Integrity
- We act with honesty, transparency, and accountability in every client and customer interaction.
Excellence
- We are committed to delivering high-quality service, continuous improvement, and measurable performance.
Collaboration
- We work closely with our clients and team members to build strong partnerships and achieve shared success.
What We Do
Our Services
Sinticall delivers comprehensive virtual customer support solutions structured into three main service categories.
Inbound Support
- Customer Service & Query Resolution
- Help Desk Support
- Order Assistance
- Appointment Scheduling
- Complaint Handling & Escalations
Outbound Support
- Lead Follow-ups
- Appointment Setting
- Customer Surveys
- Collections Support
- Retention & Follow-up Calls
Back Office Support
- Email Support
- Live Chat Support
- CRM Updates
- Reporting & Documentation
- Complaint Handling & Escalations
Our Process
- Understand your needs
- Create a custom plan
- Set up and launch
- Continuously improve
Sustainable Growth
Our Goals
Sinticall is committed to steady, sustainable growth.
01
- Building long-term client relationships
- Maintaining high service standards
02
- Investing in agent development
- Expanding service capabilities over time
03
- Delivering measurable service quality
- Growing into a trusted global outsourcing partner
Our long-term vision is to grow into a trusted global outsourcing partner known for reliability and professionalism.
Leadership
Our Management Team
Mr. Ntinga Thulasizwe M.
Founder & Director
-
Mr. Ntinga Thulasizwe Michael is a seasoned call centre professional with over two decades of industry experience. His expertise spans customer service operations, sales, collections, account management, and international campaigns.
With a strong leadership foundation and hands-on operational knowledge, he brings strategic insight, performance discipline, and a results-driven approach to Sinticall's growth and service excellence.
Get in Touch
Contact Us
Phone
+27 69 792 5152
Info
info@sinticall.co.za
Careers
careers@sinticall.co.za
Sales
sales@sinticall.co.za
Support
support@sinticall.co.za
Address
1st Floor, 9 Long Street, Cape Town, Western Cape, 8000
Why Choose Sinticall?
We serve as an extension of your business.
- Email Support
- Live Chat Support
- CRM Updates
- Reporting & Documentation
- Complaint Handling & Escalations
Sinticall provides a cost-effective alternative to in-house hiring, offering scalable virtual support solutions tailored to business size and growth stage.
Get in Touch
Contact Us
Phone
+27 69 792 5152
info@sinticall.co.za
Careers
careers@sinticall.co.za
Website
www.sinticall.co.za
Address
1st Floor, 9 Long Street, Cape Town, Western Cape, 8000
Why Choose Sinticall?
We serve as an extension of your business.
- Email Support
- Live Chat Support
- CRM Updates
- Reporting & Documentation
- Complaint Handling & Escalations
Sinticall provides a cost-effective alternative to in-house hiring, offering scalable virtual support solutions tailored to business size and growth stage.
Our Core Services
Inbound Support
Outbound Support
Back Office Support
Experience seamless communication and operational efficiency with our dedicated support.
- Expertise and Reliability
- Cost-Effective Solutions
- Scalable Support
- Professional Representation
Elevate Your Customer Support Today
Discover the Heart of Sinticall
Gallery of Success
What Our Clients Say
